BASED ON the Customer Satisfaction and Loyalty Survey (CSLS), the level of customer satisfaction with products and services using the Net Promoter Score (NPS), PT Digital Application Solusi or better known as Digiserve by Telkom Indonesia received a score of 73%. This is above the industry average of 42%. Therefore, the service must be maintained so that it becomes a value for the customer.
The new Digiserve Commissioner, Sihmirmo Adi, said that what will be developed at Telkom in the next three years is to transform information technology, including the implementation of cloud native and digital workplace (DWP) for the employee work environment. It is hoped that this transformation can be supported by Digiserve through competency development in accordance with the needs of the transformation.
“Until February 2022, Digiserve is on track as planned. Hopefully, the refresh of the company’s management will be a new encouragement so that this year we can grow even better in achieving the targets that have been set while carrying out the business plans that have been entrusted to the company management,” explained Ahmad Hartono, President Director of Digiserve, when opening the farewell ceremony with the former directors and commissioners as well as the new company’s directors and board of commissioners.
Former President Commissioner of Digiserve Budi Setyawan Wijaya expressed his gratitude for the support that has been given during his tenure so that Digiserve managed to get through the ups and downs of the company in a good business manner. Budi also expressed his hope that Digiserve could develop even better in the future, especially now that it has full support from the Telkom Group in terms of digital connectivity services.
Alexander B Soetanto, former Commissioner of Digiserve, explained that the company’s transformation had actually been thought about for a long time but only recently became possible. With 100% ownership shares by Telkom, it is hoped that Digiserve will be able to accelerate in the future.
The initial idea of forming a company through synergy with Telstra Australia, according to former Director of Sales and Operations at Digiserve Agus F Abdillah, was to accelerate Telkom’s digital transformation. However, because there are dynamics that are quite long, so that only in August 2021 there will be a transformation of company ownership to become fully owned by Telkom.
“The transformation of the company’s share ownership has led to a commitment from Telkom to make Digiserve a vehicle for digital connectivity. This can be the basic foundation for Digiserve to be even better. Moreover, with the new directors and Board of Commissioners, it is hoped that Digiserve can be superior in the market both in terms of service and the whole company,” said Agusfa.
Dedi Suherman, the new President Commissioner of Digiserve, said he would dedicate his time to helping the entire Digiserve team. “As a commissioner, it is his job to supervise but according to the company’s culture, apart from supervising, he will cooperate and assist the management, thus making Digiserve grow and develop according to the direction of the shareholders and Telkom management,” explained Dedi.
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Pramasaleh Haryo Utomo, President Director of TelkomMetra, as the representative of the majority shareholder of Digiserve explained that currently Digiserve is in the right position after smoothly transforming the company. This can be seen from the company’s performance year to date in February 2022 which has reached its target.
After transforming into Digiserve, the company is expected to be easily accepted in the market and can maintain and even increase the Net Promoter score. “The transformation of Digiserve is expected to prove that this company has clear values, so that the market can respond well and be competitive in the market. TelkomMetra is ready to support and oversee the transformation of Digiserve,” concluded Pramasaleh. (RO/OL-14)